Heros' Wings New Return Merchandise Authorization Policy
In the event of a defective product or missing components caused by manufacturing faults, customers are requested to contact the original point of purchase in the first instance. All returns and exchanges are to be conducted via standard distribution channels. Please note that Heros' Wings does not facilitate direct end-user exchanges for internet sales, nor for products acquired outside our authorized sales network.
Nevertheless, Heros' Wings fully accepts defective returns from our certified distributors and retailers. Should a replacement through these channels prove unattainable, end-users may contact us directly. Our replacement policy is valid within one month of the purchase date, and requires a valid invoice issued by an authorized retailer.
The defective product must be returned to Heros' Wings. Upon our receipt and inspection, a new unit will be dispatched. In cases where the original model is discontinued or out of stock, we reserve the right to substitute it with a model of comparable specification. We kindly ask for your understanding in such instances.
For RMA inquiries, please refer to your original retailer, an authorized distributor, or reach out to us via email.
E-mail:
info@centurywingsintl.com
